Nolan Fisher, GM at Lithia, discusses his 13-year journey in dealership management, emphasizing structure, adaptability, customer service, and leveraging resources within a large company.
In this episode of Dealership Roundup, Nate Mihalovich sits down with Nolan Fisher, the General Manager of a Lithia dealership in Billings, to chat about his journey in the dealership world and how he’s making things happen at his store.
Nolan’s been with Lithia for 13 years, working his way up through various roles in sales and management. He shares some fascinating stories about his time as a poker dealer and playing college football—experiences that have shaped his leadership style and how he connects with customers.
One of the big themes of their conversation is the importance of structure, adaptability, and top-notch customer service in the dealership business. Nolan talks about how being part of a large company has its perks—like access to resources, collaboration with other GMs, and the ability to move inventory across stores to meet regional demand.
He also dives into the details of dealership management, emphasizing how crucial reporting and analytics are for keeping a dealership on track. He’s a big believer in benchmarking performance metrics to spot areas for improvement, and he highlights how controlling expenses and managing inventory are key in today’s ever-changing market.
Tune in to learn more about what it takes to succeed in the dealership space and how to keep customers coming back!
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